Return Policy

At Black Pete Fishing Tackle, we strive to deliver high-quality fishing gear that meets your expectations. However, if you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy below.

1. Eligibility for Returns
We accept returns under the following conditions:
– The product is defective, damaged, or not as described.
– The return request is made within 7 days of delivery.
– The product is in its original condition, packaging, and with all tags intact.

2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
– Custom or special-order products.
– Items that have been used, assembled, or altered.

3. How to Initiate a Return
To start the return process:
1. Contact Us: Email info@blackpetetackle.com.au  to notify us of the issue.
2. Provide Details: Include your order number, product details, and reason for return.
3. Return the Product: Once approved, ship the item back to us at your expense.

4. Inspection and Resolution
– Upon receiving the returned item, we’ll inspect it within 5 business days.
– If approved, we’ll process a refund or replacement based on your preference.
– Refunds will be issued to the original payment method and may take 7-10 business days to reflect.

5. Shipping Costs
– Return shipping costs are the responsibility of the customer, unless the item is defective or damaged due to our error.
– For replacements, we’ll cover the cost of shipping the new product to you.

6. Damaged or Defective Items
If you receive a damaged or defective product, contact us immediately. We’ll arrange a replacement or refund at no additional cost to you.

7. Questions?
If you have any questions about our return policy, email us at info@blackpetetackle.com.au, call us at 1300 339 040, or Landline Number: 0282528543  We’re here to ensure your satisfaction!